Euro Technology is proud to provide support to most high profile customers in UAE with business critical systems. Euro Technology works with its customer to provide flexible model of supports that can be standard or can be customized to the need of the customer. Euro Technology act as single point of first level support to its customers for the complete solution it provides and provide customer a level of comfort to take cares of its entire infrastructure.
Euro Technology provides client support according to service level agreements (SLAs), which cover support methods, communication channels and response times. The kind of support Euro Technology provides depends on customer requirements, SLA terms and the demands of the project concerned. Depending on the terms of your SLA with us, we deliver onsite response or remote support, 24/7.
Common support types include:
Ø Software updates and configuration
Ø Network and security monitoring and maintenance
Ø Service level management
Ø Upgrades and change management
Euro Technology doesn’t provide certified products trainings, however arrange such trainings for its customer with the collaborations of product vendors, these trainings either can be arranged at the vendor training academies or can be arranged at customer premises.
Euro Technology is also planning to enter into managed services soon and planning to provide both the managed services and managed management services.